When you set up your first appointment with us we will ask for credit card information as a “deposit” to hold your appointment. We do not charge your card until you have actually had an appointment with your provider.  We keep that credit card information on file and will charge it for any subsequent phone or virtual appointments that you may have.  The credit card information is kept securely by our payment systems.

Absolutely!  We accept any type of debit or credit card, cash or check as payment.

We are a cash-based practice and do not accept insurance. We pride ourselves on spending a great deal of time with patients to understand the state of their health by gathering information, analyzing symptoms, educating them, and giving each one the time and attention they fully deserve that is critical to their medical care. Because of this, it is impossible to follow the insurance model of medicine, which generally allots only 15 minutes per patient. We can, however, provide a Superbill upon request, for you to submit to your insurance for possible out-of-network coverage.

We do our absolute best to order labs that are hopefully covered by your insurance in order to limit your out-of-pocket expenses whenever possible.  If you have HMO insurance, we try to work directly with your primary care doctor to get your labs covered or we can refer you to a specific lab that offers discount cash prices.

Your first appointment with a clinician is an hour long either by Zoom or at our office located in the Alive + Well building. Your provider will find you in the waiting area and escort you back to the office where you’ll have an in-depth but relaxed conversation about the current state of your health and what brings you to Modern Thyroid Clinic. At the end of your visit your provider will do a very short physical exam where they will listen to your heart and feel your neck and thyroid area. No changing clothes, no weighing, no nurses, and no exam table; just a couch, a desk, a clinician and you! After your appointment, an appointment plan, or instructions, with all of the information that was discussed during your appointment, including prescriptions and future lab orders can be found in your patient portal later that same day.

• Requests from pharmacies can be faxed to (512) 852-6746

We understand that at times it may be necessary to communicate with our office via email or phone call regarding certain aspects of your medical care or other administrative needs, such as scheduling or cancelling appointments or asking a MINOR medical question and that’s OK; however, providing medical advice or treatment via email is not an ideal or an effective way for our providers to practice medicine. If you have more than 1-2 BASIC questions or if you have an issue that requires discussion, questions regarding a new health issue, what to do next or a change in protocol, or questions that require access to your chart or clinical decision making by your provider then you will be asked to schedule a brief follow-up appointment so that the proper attention can be given to your issue.

Please note that our clinicians and administrative staff receive an overwhelming number of email messages and phone calls on a daily basis, so we have a 48-BUSINESS HOUR return message policy. We make every attempt to return your messages in a timely manner, but it may take up to 48 business hours to get back to you.

It is VERY IMPORTANT to note that Modern Thyroid Clinic is NOT an acute-care or emergent-care facility and does not take after-hours calls. We highly recommend that you keep a primary care doctor or other physician on your health care team to manage acute care situations. We are not equipped to manage life-threatening emergencies. If you are experiencing an emergency, you should call 9-1-1 or report to the nearest emergency room.